Obtenga ayuda sobre la autenticación en dos fases 🔐

Ya no puedo acceder a mis códigos 2FA ni a mis códigos de verificación alternativos. ¿Qué puedo hacer?

In general: If you don't have the app or the backup codes when using two-factor authentication, you won't be able to log in. That's also the purpose of 2FA. In the case that you no longer have access to your app, you should always have the backup codes to restore access if necessary. If this is not the case, it is self-inflicted and we can not do anything for you.

However, in exceptional cases we can remove two-factor authentication from the account. To do this, we look at each case carefully. If you have nothing to restore your account access, you can create a request using the form on this page.

No recuerdo la dirección de correo electrónico de mi cuenta y no tengo acceso a 2FA ni a códigos de seguridad alternativos. ¿Qué puedo hacer?

In this case, we cannot verify you as the account owner AND you lost important security data. Unfortunately, we cannot do anything for you in this case.